The complainant alleged that after his title company issued a payoff check to Chase Auto, he continued to receive calls from Chase Auto regarding a late payment. In August 2017, a complainant indicated that he was “at wits sic end” and that his credit and “emotional stability had suffered” as a result of Chase Auto’s actions when he attempted to pay off his auto loan. Complaints against Chase Auto with the CFPB raise similar issuesand allege also that consumers are unable to resolve loan payment problems even after following the direction of company employees. Here are some Sample Cases against Chase Auto Finance Corp.Īccording to information available from Justiaand Pacer, Chase Auto has been sued multiple times in federal court for violations of the Fair Debt Collections Act, Fair Credit Reporting Act, the Federal Communications Act, among other claims, based on alleged improper collections, communications, and credit reporting related to consumer auto loans it financed. Chase Auto Finance Contact InformationĪbsolutely. Justia lists at least 97 federal civil lawsuits involving Chase Auto Finance Corp. Those complaints allege problems with billing, collections, customer service, and improper credit reporting. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received at least 69 complaints about Chase Auto Finance. and the details for many of the complaints are not available. It does not separately list the number of complaints about Chase Auto Finance Corp. in the past three years, with 867 closed in the past 12 months. The BBB has closed 2242 complaints against JPMorgan Chase & Co. How many complaints are there against Chase Auto Finance? It does include standard, legally mandated information about information privacy and security. More information about Chase Auto’s products and services is available by contacting one of its business centers.įor car buyers, the Chase Auto website provides limited information only about payment options, electronic statements, payoffs and lien releases.Ĭhase Auto’s website does not provide a lot of detailed information about its business practices or compliance policies. Chase Auto also provides “commercial solutions” for dealers, including floorplan financing, a blog with “insights” for dealers from their “partners in auto finance” and manufacturer programs that provide retail financing for dealers of specific manufacturers’ cars. Dealers can also “take the pain out of the contracting process with eContracting through Dealertrack®.”Ĭhase Auto’s dealer partners also have access to its “Business Centers” that are staffed with “knowledgeable and experienced sales and credit professionals available to serve” the dealership. The website informs site visitors that dealers that work with Chase Auto have access to its “comprehensive products and services – from prime, near-prime and sub-prime financing to pre-owned vehicle inventory.” This includes “online options for vehicle financing” which allow dealers to “conduct business with Chase any time of day” through its proprietary Dealertrack® and RouteOne® systems. At the same time, it has successfully served the needs of auto dealerships.”Virtually all of the information on the Chase Auto website is directed to dealers. also lists JPMorgan Chase-Auto Finance as one “alternate business name” for the company.Īccording to the Chase Auto website, “Chase has helped millions of customers unlock the door to financing for more than 60 years. The BBB’s profile page for JPMorgan Chase & Co. ![]() on the BBB profile page for the parent company, which the BBB established in 1923. Instead, complaints against Chase Auto appear to be grouped within complaints against its parent company, JPMorgan Chase & Co. in 2007 and lists the company as a “consumer finance company”, it does not maintain complaints against Chase Auto Finance Corp. Although the Better Business Bureau (BBB) established a profile page for Chase Auto Finance Corp. If you have been contacted by Chase Auto, make sure you understand your rights before taking action.Īccording to public information from the Delaware Secretary of State website, Chase Auto Finance Corp. Chase Auto has received consumer complaints alleging problems with billing, collections, customer service, and improper credit reporting. (Chase Auto), a subsidiary of JPMorgan Chase Bank, N.A., a wholly-owned subsidiary of JPMorgan Chase & Co.,to operate its third-party auto loan business. Chase Custom Finance is the service mark used by Chase Auto Finance Corp.
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